FAQs

At Neuro Physio, our therapists are highly educated, licensed health care professionals who are dedicated to helping their patients get results.

What is a Physiotherapist?


Physiotherapists are medical experts in muskuloskeletal conditions. We work closely with physicians and specialists. Our physiotherapists can identify the cause of your pain and work to eliminate it. While every patient’s condition and pain is unique, your physiotherapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to eliminate pain and prevent it from recurring, so that you can get your function back!




What is a Neuro Physiotherapist?


Neuro Physiotherapists are medical experts in movement disorders. They have attended and completed multiple courses that relate to neurological conditions and their treatment. They are educated in regards to treatment of conditions such as: Multiple Sclerosis, Parkinson's Disease, Strokes and Concussions. Neuro Physiotherapists are quick to identify incorrect movement patterns, even without a diagnosis. This can be helpful in making a diagnosis when the findings are shared with physicians or neurologists. Once the impairments are identified, a neuro-physiotherapist can help you learn to improve them, so that you can regain function quickly, and permanently.




Can I go to any physiotherapy clinic I choose?


As a patient you have the right to receive physiotherapy at any clinic you choose, and with any physiotherapist you'd like. Sometimes your physician or insurance company will recommend a specific clinic, but you can decide whether that is a good fit for you or not. At Neuro Physio, you will receive high quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.




How do I schedule an appointment?


Our scheduling is easy and we offer a convenient location and appointment times for you. Simply give us a call at (705) 586-2366 to book over the phone. You can also request an appointment by sending us an email at info@neurophysiosudbury.com




What is Physiotherapy?


Physiotherapy is a medical, hands-on approach to relieving pain and restoring function. Based on scientific research, we help the body move the way that it's supposed to. We complete a thorough assessment of all joints, muscles, ligaments, and other tissues related to movement and stability. From this we can determine the cause of pain or impairment and provide treatment to improve them so that the problem never comes back. Bottom line is, we help you move normally again.




What should I bring to my first appointment?


1. Make a list of questions that you would like to discuss on your first visit 2. Write down your medical history, previous treatments, dates of surgeries, current medications, and other important information. 3. Bring with you a copy of your insurance card and a photo ID. 4. Arrive 15 minutes early to complete the necessary paperwork prior to your first appointment. 5. Please wear comfortable clothing that allows easy access to your problem areas.




Will it hurt?


Physiotherapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.




Does my insurance cover my treatment?


Yes, in most cases physiotherapy is covered by your extended health benefits. Please contact and verify your insurance and determine your coverage based on your individual policy. For more information, visit your insurance plan page or give them a call to verify. You'll want to ask how much they cover for physiotherapy.




What if I don't have insurance?


For patients that do not have insurance, payments are usually made at the end of each session.




What type of payment do you accept?


We accept cheque, debit card, VISA and Mastercard. We occasionally accept e-transfers. It is our policy that payment is made at the end of each session.




What do I wear?


Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, lose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.




How long will my therapy sessions last?


Typically the initial assessment will last for an hour. Each treatment session after will be based on your specific needs. Your therapist will discuss this with you.




How many sessions will I have?


Each patient’s diagnosis is different. Your therapist will develop a treatment plan that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physiotherapist.




What types of education/training do your therapists have?


Physiotherapists have 6 years of university-level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physiotherapists have graduated from accredited Physiotherapy programs and are regulated by the College of Physiotherapists of Ontario. They have also participated in a variety of continued education courses to stay up-to-date with the latest research.




Do I need a referral from my doctor?


No you don't need a referral to see one of our therapists. All you have to do is call in to book an appointment. However, if you are submitting to your extended health benefits, your insurance provider might require you to have a referral from a physician in order to cover the cost. We encourage you to call your insurance provider ahead of time to find out if this is the case for you.





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Last Modified September 2019